Orders and Returns
All of our items are made by hand in Santa Monica and, in most cases, are made to order. For this reason, on average, your order will ship within 5 business days. If the item is immediately available, it will ship within 2 business days.
Kao Pao Shu products are shipped by UPS or FedEx. Shipping charges to your location will be calculated at checkout.
Kao Pao Shu ships worldwide! Please email [email protected] with any overseas shipping questions/concerns.
International customers are responsible for all customs duties and fees.
Kao Pao Shu wants you to be completely satisfied with your order, so if something is not right, please let us know. We do offer refunds if requested within 14 days from date of receipt. All tags must be fully attached to returned items. All items should be returned in their original, undamaged packaging. Please note that we do not refund original or return shipping charges. We recommend that you insure your package and use a shipper, such as USPS Priority Mail, UPS or FedEx, that allows you to track your package. Kao Pao Shu has the right to refuse returns not meeting these requirements.
Please send your items to:
Kao Pao Shu
12312 Allin St.
Culver City, CA 90230
Please allow up to 2 weeks for the processing of your refund and/or exchange from the date we receive your package. With your package, please include your name, address, phone number and email address.
If you receive a damaged/defective or mis-shipped item, you must notify us by email at [email protected] or by phone at (310) 453-1919 within 3 days of receiving the product to be eligible for a return. Returns not following this policy will only be accepted at our discretion.